FAQ

Are your eggs free range?

All Free Range hens are currently being kept indoors on Government advice. At this time our menu items containing eggs are from hens who are being temporarily housed inside.

 

Do you have cakes and other food products that are suitable for people with a nut allergy?

Sorry, our food products are made in an environment where nuts and sesame seeds are present.
Although we follow a strict policy to avoid cross contamination, our stores have a wide range of products that may contain a variety of the 14 allergens (under Reg (EU) 1169/2011). We could however try to make a cake suitable specially suiting this type of diet, but still would not guarantee 100% nut-free.

 

Do you have cakes suitable for vegetarians or vegans?

All our cakes are suitable for vegetarians. We do not have cakes suitable for vegans.

 

Do you offer gluten free cakes?

Yes. We offer a range of individual gluten free cakes as well as a gluten free celebration cake. You can order our gluten free range online or they are available to order and enjoy in store.

 

Do you have information on the 14 allergens declared as ingredients under Reg (EU) 1169/2011?

Our stores have information on the 14 allergens declared as ingredients. Please ask a member of staff for further information.

 

Do you have nutritional information for your products?

Patisserie Maxime places the customer at the centre of everything we do and it is important that our customers are able to make informed decisions about our delicious cakes, pastries and chocolates.

Patisserie Maxime complies with current food information legislation – we provide allergen information on all of our food products and nutritional information where it is currently required.

We are in the process of reviewing the food information that we provide to our customers in line with best practice.

Please watch this space for further developments.

 

Do any of your cake products contain alcohol?

Our stores have information on cake products that contain alcohol. Please ask a member of staff for further information.

 

Do you offer cakes with organic ingredients?

No.

 

Soya Milk?

No.

 

How long will cakes keep fresh and will they have to be refrigerated?

Our cakes should be stored under refrigerated conditions between +2°C and +5°C, unless stated otherwise. This is due to the perishability of the ingredients that we use to make our cakes; it will also help maintain the quality of the product.
Our cakes should be consumed within two days from the date of collection / delivery.

 

How can we customise cakes?

In the unlikely event that you want to choose something other than the large variety of celebration cakes and special occasion cakes in this portfolio or on our website, however you can contact us and talk to us the dream cake you would like to get.

 

Can we have writing or pictures on the cake?

Most of our cakes can have a message, we can make plaques with a personalized message.
Pictures can also be placed on any classic icing decoration cake with an additional charge of £10 per image – please speak to store for further details.

 

What are your most popular cakes?

Chocotrio, Chocolate Heaven, Biscuit, Fraisier…!

 

Can we taste a sample?

Only when ordering a Wedding Cake three different samples can be arranged for a £10 deposit (refundable on placement of order). If you require more than three samples you will be charged £3.60 per extra (non refundable) this should be arranged directly with a sales supervisor either by telephone or in person at your preferred location.

 

Can you accept telephone orders?

Yes. Please note, that payment will be expected with placement of the order.

 

When do you require payment?

We require payment in full at time of ordering.

 

Do I have to collect my order in person?

No, but please bring along the order reference number and order confirmation.

 

Do you offer a delivery service?

Free delivery is available within mile of our cafe for orders over £10.
Our other charges are as follows

 

1 – 3 miles £15
3 – 6 miles £20
6 – 10 miles £25
10 – 20 miles £45

 

How much notice is needed when ordering a cake?

Any cakes that can be ordered on-line require a minimum lead time of 24 hours. Wedding cakes and larger orders may require a little longer. Please see our Ordering Terms and Conditions for our cancellation policy.

 

Can I order products on-line or in store?

Our web site indicates which products can be ordered on-line and those that will need to be ordered in store.

 

QUESTIONS ABOUT AFTERNOON TEA

 

What time do you serve afternoon tea?

You can have our Traditional Afternoon Tea for Two at any time of the day. Ask your server for details.

 

Do you have a child’s afternoon tea?

We do not have a separate afternoon tea for children. They can enjoy the Traditional Afternoon Tea with parents, or order a separate meal.

 

Do you offer a vegetarian option for afternoon tea?

Yes. Please ask your server for more details.

 

Can you book a table for afternoon tea?

Booking 24 hours in advance in required by phone, email or in person.